Coupled having a person-pleasant interface, these capabilities help shoppers reveal the styles hidden in their facts and discover crucial mission intelligence.
If you are in absolutely free trial, you are qualified to find the Elasticsearch Provider Standard stage support for as long as the demo is active.
In case you are utilizing a distribution listing as your registered electronic mail, You may also sign-up a next e mail address with us. Just open a situation to let us know the identify and email deal with you would like being extra.
From the Elasticsearch Support Console: Visit the Support page or decide on the support icon, that looks like a everyday living preserver, on any site during the console. Get hold of us by e mail: [email protected]
Get in contact Why Instaclustr Unmatched knowledge Our support team has substantial understanding of Elasticsearch’s complex particulars and operational nuances. Our managed assistance pedigree and wide consumer base makes sure that we contain the knowledge to suit any consumer natural environment. It’s what we do day-to-day Every day, we provide mission significant, higher general performance, and usually-on knowledge methods for our prospects. Our company is focused on the operational functionality of Elasticsearch and complementary open source data layer systems. Committed group Elasticsearch support crew is made up of devoted engineers and Elasticsearch industry experts with substantial operational practical experience. We have the ability to assist keep the clusters functioning efficiently and properly less than many circumstances and use conditions Unmatched practical experience Our support team has in depth understanding of Elasticsearch’s technical information and operational nuances.
When you have any technical questions that aren't for our Support workforce, hop on our Elastic Group boards and get answers through the professionals in the Group, which include men and women from Elastic.
We can provide support whether or not your setting is on-prem or while in the cloud. Speak to our group to discuss your precise infrastructure and prerequisites, which include SLAs and stability wants.
When you've got any technical issues that are not for our Support workforce, hop on our Elastic Group community forums and get responses within the gurus while in the community, which include individuals from Elastic.
For buyers with no an active membership, check out the Elastic Group discussion boards and obtain answers from your industry experts within the Local community, together with individuals from Elastic.
If you just signed up for the demo, you do not get entry to the Support Portal right up until Elasticsearch support you subscribe. In its place, you are able to request assistance using the other techniques thorough During this document.
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By email: [email protected]. For those who Call us by electronic mail, remember to use the email address that you registered with, to make sure that we will let you additional speedily. When you are utilizing a distribution checklist as your registered email, You may as well register a next e mail deal with with us.
Describe the trouble. Include any applicable information, which includes error messages you encountered, dates and situations when the issue transpired, or anything else you think is likely to be valuable.
Our support webpages have been presented in English, to translate to your desired language You may use the developed-in translate function in Chrome or Firefox.
Support is provided by e mail or through the Elastic Support Portal. The principle focus of support is to be sure your Elasticsearch Service deployment displays a environmentally friendly status and is offered. There is no certain Original or ongoing response time, but we do try to have interaction on each and every difficulty inside a few business enterprise days.
Incorporate the deployment ID that you might want help with, especially if you've got various deployments. The deployment ID are available within the overview site for your personal cluster within the Elasticsearch Assistance Console.
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As an Elasticsearch Company purchaser, you'll obtain an e mail with instructions the best way to log in to the Support Portal, where you can monitor the two existing and archived circumstances.
Just open up a case to let us know the identify and electronic mail tackle you prefer to to generally be included. When opening a scenario, There are several stuff you can do to have support more quickly: