Coupled by using a user-welcoming interface, these abilities assist consumers expose the styles concealed inside their facts and discover crucial mission intelligence.
If you are in absolutely free trial, you are qualified to have the Elasticsearch Provider Normal level support for so long as the trial is Energetic.
For anyone who is employing a distribution listing as your registered e-mail, you can also sign-up a second e-mail handle with us. Just open up a case to allow us to know the identify and e mail handle you want to be included.
Focused Elasticsearch professional support Elasticsearch support when and in which you want it Just like our other offerings, if you'll want to deal with your Elasticsearch cluster yourself, we will still offer you the 24x7x365 expert support offered inside our managed presenting.
Involve the deployment ID that you might want help with, particularly if you might have various deployments. You can find the deployment ID on the overview page for your cluster within the Elastic Cloud Console.
If you have any technical queries that are not for our Support group, hop on our Elastic Neighborhood discussion boards and acquire answers from the experts in the Group, which includes folks from Elastic.
Our managed service pedigree and broad consumer base ensures that we have the experience to suit any buyer atmosphere. It’s what we do day to day Each day, we deliver mission critical, substantial overall performance, and always-on knowledge solutions for our customers. Our company is centered on the operational overall performance of Elasticsearch and complementary open resource knowledge layer technologies. Focused staff Elasticsearch support staff is manufactured up of committed engineers and Elasticsearch specialists with in depth operational working experience. We've got the ability to assistance keep your clusters functioning effectively and properly underneath numerous conditions and use scenarios Spin up a cluster in minutes Free of charge Trial
Should you have any specialized thoughts that are not for our Support workforce, hop on our Elastic Neighborhood boards and obtain answers with the authorities within the Group, which includes people today from Elastic.
For people without the need of an Energetic membership, go to the Elastic Group discussion boards and have answers with the professionals during the Neighborhood, together with folks from Elastic.
If you simply signed up to get a trial, you don't get entry to the Support Portal until finally you subscribe. In its place, you are able to request assistance using the other approaches comprehensive In this particular doc.
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By e-mail: [email protected]. In the event you Get in touch with us by email, make sure you use the email tackle that you just registered with, to ensure we can assist you a lot more immediately. If you are utilizing a distribution checklist as your registered email, It's also possible to sign up a next email address with us.
Explain the trouble. Involve any relevant details, including mistake messages you Elasticsearch support encountered, dates and periods when the situation transpired, or anything else you think may very well be beneficial.
Our support internet pages are presented in English, to translate to your desired language you can use the crafted-in translate operate in Chrome or Firefox.
Support is furnished by e-mail or throughout the Elastic Support Portal. The leading aim of support is to make sure your Elasticsearch Support deployment exhibits a eco-friendly position and is out there. There isn't a certain Preliminary or ongoing response time, but we do try to have interaction on each and every problem within 3 business enterprise days.
To find out more, Verify High quality Support Services Coverage. When you are on a typical membership, and you are interested in upgrading your support amount, please Speak to us. We also endorse you go through our best methods tutorial for getting the most out of the support practical experience:
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As an Elasticsearch Support customer, you can get an e mail with Directions tips on how to log in on the Support Portal, where you can keep track of the two current and archived scenarios.
Just open up a situation to let us know the title and email address you want to to generally be additional. When opening a case, Here are a few belongings you can do to get assistance speedier: