Elasticsearch, Logstash, and Kibana get pleasure from the advantage of getting lively and valuable communities. You may have our assurance of significant-good quality support and single source of real truth as an Elasticsearch Service customer, even so the Elastic Local community can even be a beneficial useful resource for you when you need it.
Should you be in cost-free trial, you can also be qualified to have the Elasticsearch Provider Regular amount support for as long as the demo is Lively.
The primary concentration of support is to make certain your deployment reveals a eco-friendly position and is obtainable. There is not any confirmed Original or ongoing response time, but we do attempt to interact on just about every difficulty in three company days.
Committed Elasticsearch pro support Elasticsearch support when and where you have to have it As with our other offerings, if you should manage your Elasticsearch cluster by yourself, we can nonetheless supply the 24x7x365 qualified support accessible within our managed offering.
Get in contact Why Instaclustr Unmatched expertise Our support workforce has in depth expertise in Elasticsearch’s technical specifics and operational nuances. Our managed service pedigree and broad purchaser base makes sure that we provide the experience to fit any purchaser surroundings. It’s what we do each day On a regular basis, we provide mission important, high effectiveness, and constantly-on knowledge methods for our shoppers. Our company is focused on the operational general performance of Elasticsearch and complementary open up resource data layer technologies. Committed staff Elasticsearch support team is produced up of dedicated engineers and Elasticsearch gurus with comprehensive operational experience. Now we have a chance to help maintain your clusters working effectively and properly under numerous problems and use cases Unmatched expertise Our support group has substantial familiarity with Elasticsearch’s complex specifics and operational nuances.
If you're on an Elasticsearch Provider Common subscription so you are interested in transferring to Gold or Platinum support, make sure you contact us. We also propose that you simply go through our greatest procedures guidebook for receiving the most out within your support encounter:
We can offer support irrespective of whether your natural environment is on-prem or during the cloud. Contact our workforce to debate your certain infrastructure and specifications, including SLAs and stability demands.
Discuss your distinct requirements If you enter a support deal with Instaclustr, you may be leveraging a lot more than 300 million node several hours of management and support knowledge with open up supply systems, including the Open Distro of Elasticsearch.
In case you Call us by e mail, remember to use the email deal with that you just registered with, in order that we will let you a lot more promptly.
Describe the trouble. Include things like any applicable particulars, which includes mistake messages you encountered, dates and periods when the condition occurred, or the rest you think may be beneficial.
Other search engines like google and yahoo affiliate your advert-simply click conduct using a profile on you, that may be used later to target ads to you on that search engine or about the net.
On the lookout for crisis Elasticsearch support? Are you presently owning operational challenges with all your self-managed Elasticsearch cluster in output ecosystem?
By e mail: [email protected]. In case you Make contact with us by e-mail, please use the e-mail tackle that you choose to registered with, to ensure that we can help you more rapidly. Should you be utilizing a distribution checklist as your registered electronic mail, you can also sign up a 2nd email handle with us.
Explain the condition. Involve any appropriate information, which include mistake messages you encountered, dates and periods when the challenge occurred, or the rest you're thinking that may be practical.
Our support web pages are offered in English, to translate to your required language You need to use the constructed-in translate purpose in Chrome or Firefox.
Support is provided by e mail or through the Elastic Support Portal. The key concentrate of support is to be sure your Elasticsearch Service deployment displays a environmentally friendly status and is offered. There is not any assured First or ongoing reaction time, but we do attempt to engage on just about every issue in a few company Elasticsearch support days.
To learn more, Check out Quality Support Companies Coverage. If you're on a Standard membership, so you are interested in upgrading your support level, please Speak to us. We also suggest that you read through our greatest tactics guidebook for obtaining the most out within your support encounter:
We use cookies to try to provide you with a superior experience in Freshdesk. You are able to learn more about what sort of cookies we use, why, And just how from our Privateness Policy.
As an Elasticsearch Support customer, you will acquire an electronic mail with instructions ways to log in into the Support Portal, in which you can keep track of both of those present-day and archived conditions.
Against this, if you click on a Microsoft-delivered ad that appears on DuckDuckGo, Microsoft Promoting will not associate your advert-simply click conduct that has a consumer profile. Additionally, it would not retail outlet or share that information and facts in addition to for accounting uses.