Coupled by using a user-welcoming interface, these abilities enable consumers reveal the patterns concealed in their details and detect important mission intelligence.
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The most crucial concentration of support is to make certain your deployment displays a green position and is obtainable. There isn't any confirmed Preliminary or ongoing reaction time, but we do try to have interaction on each individual challenge inside of a few enterprise times.
From the Elasticsearch Support Console: Visit the Support web page or decide on the support icon, that looks just like a life preserver, on any webpage during the console. Make contact with us by electronic mail: [email protected]
Include things like the deployment ID that you would like assist with, particularly if you might have a number of deployments. You will find the deployment ID on the overview site in your cluster within the Elastic Cloud Console.
When you have any technological thoughts that aren't for our Support workforce, hop on our Elastic Neighborhood boards and have responses from the specialists while in the community, together with people from Elastic.
We can offer support no matter whether your natural environment is on-prem or in the cloud. Call our workforce to debate your certain infrastructure and specifications, including SLAs and stability desires.
Should you have any specialized questions that are not for our Support workforce, hop on our Elastic Neighborhood boards and acquire answers within the professionals during the Neighborhood, like people today from Elastic.
If you contact us by electronic mail, remember to use the e-mail tackle that you just registered with, so that we can assist you more promptly.
Explain the condition. Contain any pertinent specifics, which includes error messages you encountered, dates and moments when the situation transpired, or anything you think that may very well be useful.
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If you are a different shopper who just signed up for Elasticsearch Services, it will take a couple of hours for your Support Portal access to be setup. Should you have issues, access out to us at [email protected].
Describe the situation. Involve any pertinent information, like mistake messages you encountered, dates and periods when the Elasticsearch support issue occurred, or anything you believe could be handy.
Elasticsearch, Logstash, and Kibana get pleasure from the benefit of possessing vibrant and practical communities. You have our assurance of high-high quality support and solitary source of fact as an Elastic Cloud user, even so the Elastic Local community can even be a practical useful resource for yourself everytime you require it.
Support is supplied by email or from the Elastic Support Portal. The most crucial concentration of support is to be sure your Elasticsearch Company deployment shows a environmentally friendly standing and is out there. There is not any certain First or ongoing reaction time, but we do attempt to engage on every issue inside three business enterprise days.
Contain the deployment ID that you would like assist with, especially if you have numerous deployments. The deployment ID can be found around the overview web site for your cluster inside the Elasticsearch Company Console.
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Get hold of us in addition to a member of our staff will attain out to you in just minutes We’ll immediately assist you to get yourself a contract in place so we can get to operate resolving your Elasticsearch troubles and Obtain your ecosystem operational as quickly as is possible.
Just open up a circumstance to allow us to know the name and electronic mail handle you prefer to being additional. When opening a circumstance, Here are a few belongings you can perform to get aid quicker: