Elasticsearch, Logstash, and Kibana appreciate the benefit of getting vibrant and handy communities. You may have our assurance of large-high quality support and one supply of fact as an Elasticsearch Company buyer, however the Elastic community can be a beneficial source to suit your needs everytime you will need it.
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In case you are employing a distribution list as your registered e mail, You can even sign-up a 2nd electronic mail address with us. Just open up a circumstance to let us know the title and e mail address you desire to to be extra.
Focused Elasticsearch specialist support Elasticsearch support when and in which you require it Just like our other choices, if you should handle your Elasticsearch cluster oneself, we are able to still offer you the 24x7x365 qualified support obtainable inside our managed offering.
Incorporate the deployment ID that you might want help with, especially if you've got various deployments. You can find the deployment ID about the overview page to your cluster inside the Elastic Cloud Console.
When you've got any complex questions that aren't for our Support crew, hop on our Elastic community discussion boards and obtain responses from the professionals from the Group, which include folks from Elastic.
We can provide support no matter whether your atmosphere is on-prem or while in the cloud. Speak to our workforce to debate your particular infrastructure and specifications, such as SLAs and stability desires.
For those who have any specialized thoughts that aren't for our Support team, hop on our Elastic Group boards and obtain solutions in the gurus while in the Group, which include persons from Elastic.
When you Get hold of us by electronic mail, please use the e-mail address that you simply registered with, to ensure we will let you more speedily.
If you only signed up for any trial, you do not get access Elasticsearch support to the Support Portal right until you subscribe. In its place, it is possible to ask for help using the other procedures specific Within this doc.
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By electronic mail: [email protected]. If you Speak to us by electronic mail, be sure to use the email tackle that you simply registered with, to ensure that we can assist you extra immediately. If you're using a distribution record as your registered electronic mail, It's also possible to sign-up a second electronic mail address with us.
Explain the challenge. Include any relevant information, which includes error messages you encountered, dates and situations when the challenge happened, or the rest you think that could be beneficial.
Our support pages are actually offered in English, to translate to your required language You need to use the built-in translate function in Chrome or Firefox.
Support is provided by email or from the Elastic Support Portal. The leading target of support is to make sure your Elasticsearch Services deployment demonstrates a green standing and is offered. There is no assured Original or ongoing response time, but we do attempt to engage on every single issue inside of three business enterprise days.
Include the deployment ID that you might want help with, particularly if you've various deployments. The deployment ID can be found within the overview site on your cluster from the Elasticsearch Provider Console.
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Being an Elasticsearch Assistance shopper, you might acquire an e-mail with Recommendations how to log in to the Support Portal, where you can track each present-day and archived circumstances.
Just open a situation to let us know the identify and e mail tackle you want to to generally be included. When opening a scenario, There are some things you can perform to have support more quickly: